As we cruise into the middle of May, we find ourselves almost back to full strength, staff wise, at Crawford. There are still challenges to face as New York prepares to move towards allowing certain businesses to start to open up. Our goal and the goal of our upline management remains to maintain staff safety while meeting the needs of our patients and their owners. I can’t lie, it has been a challenge for us and understandably a frustration for pet owners. This past week saw two staff members return to work and one more announce her intention of returning in two weeks. We hope to welcome Dr. Wu back from leave at the end of June. As the staff ramps up, we are maintaining vigilance while keeping an eye forward to the time when we can be back to a full-service veterinary practice.
So, what are we doing to move towards that goal? We have started to allow drop off appointments in addition to our curbside check in appointments. This gives us greater flexibility to work in sick animals rather than sending them away to specialty practices when that is not indicated. This allows the pets to be in a more familiar environment and helps contain costs. We have been working with a new urgent care center in Carle Place for our after-hours emergencies when that is the appropriate level of care. We have experimented with different schedules during the day to see what gives the best capacity to care for pets that need more immediate attention, while still providing the essential preventative care so that we don’t see sick puppies from inadequate immunization or a public health crises due to lapses in Rabies and Leptospirosis vaccinations. We continue to dispense parasite control for both internal parasites as well as fleas and ticks.
As I was out today (social distance running) I thought how thankful I am that so many of our clients are appreciative of the work that the doctors and staff are putting in to help care for the pets in our area. I am also thankful for the support that we have received from our field supervisors and corporate managers. Their compassion for your pets and our safety have really helped us to maintain a safe, effective, and professional environment at Crawford during this period of stressful crises.